Core provides an efficient back-office support team and practices to complement your existing business process, delivering responsive transactional processing to support your sales and distribution activities.

Features:

• Operational 24 hours a day, 7 days a week, 365 days a year
• Secure management of information, payments and other financial processing
• File management and archiving
• Database processing and management
• Data analysis and reporting
• Flexible reporting design
• Mail and courier distribution
• Accounts payable and receivable functions
• Management of customer communications (phone, email, txt, mail)
• Links seamlessly to Element and Universe service solutions

Benefits:

• Always available when your customer needs you
• Single point of contact for back-office administration management
• Allows you to respond to increased workload created by sales or customer-driven peaks
• A cost-effective alternative to investing in people, premises and processes
• Allows you to focus on the non-administrative tasks in your business
• Seamless process from customer order to payment and delivery

Example activities:

• Data entry and database management
• Mail merge and correspondence
• Direct mail distribution and management
• Invoices and credit notes
• Applications and credit checks
• Sales orders and returns
• Product despatch and distribution management
• Collating and processing survey results and market research
• Claims and other form-related transactions
• Website and email enquiries