Element provides specialist contact centre resources that are available 24 hours, 7 days a week, 365 days a year. PHONEplus staff are trained to industry standard to competently collect market research, generate sales, and provide customer support for your products and services.

Features:

• Inbound direct response
• Outbound telesales
• Lead generation and sales expertise
• Call recording and retrieval system
• Flexible report design
• Reliable and professional customer service
• Telephone surveys
• Database cleansing and management
• Secure data management
• Links seamlessly with Core and Universe service solutions

Benefits:

• 24 hour, 7 days a week, 365 days a year availability for your customers
• Reliable and professional handling of customer interactions
• Intelligent reporting of campaign outcomes for decision-making
• Recording of customer conversations
• Revenue generation
• Flexible staffing numbers for unpredictable volumes

Example activities:

• Business to Business Telesales to generate leads and secure sales
• Business to Consumer Telesales to generate leads and secure sales
• Customer service management of inbound customer calls, texts, emails and fax
• Provision of product knowledge to support customers
• Receiving and managing contact databases for calling
• Surveying customers and collecting market research