PHONEplus services have developed over time to provide outcome-driven solutions for customers. We work with some of New Zealand’s most recognised brands and pride ourselves on the consistent delivery of their service expectations.
All PHONEplus services include:
- Guaranteed 24 hour, 7 days a week contact centre availability and technical support
- Up-to-date contact centre systems and processes
- Call recording and retrieval system
- Process design and review to deliver efficiencies and continuous improvement
- Flexible report design and reporting for decision-making
- Professional contact centre staff who have been trained to New Zealand industry standard (NZQA)
Core provides a professional back-office support team and efficient practices to complement your existing business process, delivering responsive transactional processing to support your sales and distribution activities.
- Use Core to manage your existing or overflow administrative needs.
Element provides specialist contact centre resources that are available 24 hours, 7 days a week, 365 days a year. PHONEplus staff are trained to industry standard to competently collect market research, generate sales and provide customer support for your products and services.
- Use Element to meet the contact centre requirements of your direct marketing campaign, to gather market research, drive sales or manage inbound direct response.
Universe is a strategic approach to outsourcing end-to-end customer management. A fully customised contact centre solution, drawing from the full suite of contact centre services available to deliver to your company’s specific needs. Universe is a cost-effective way to outsource a larger part of your customer management business process to experts, as an alternative to investing in people, technology, premises and processes for non-core activities.