Universe is a strategic approach to outsourcing end-to-end customer management. A fully customised contact centre solution, drawing from the full suite of services available to deliver to your company’s specific needs. Universe is a cost-effective way to outsource a larger part of your customer management business process to experts, as an alternative to investing in people, premises and processes for non-core activities.

Features:

• Fully-customised solution that fits a wide variety of contact centre services to your specific business needs
  
• Access to advanced contact centre services, including:
  • Intelligent document management
  • Transaction process automation
  • CRM platform integration
  • Strategic planning to optimise opportunities for your business
• Key Account Manager assigned to provide an advanced level of customer service and management for your business activities

Benefits:

• A strategic partnership between PHONEplus and your company to deliver wider, long-term benefits
• Single point of contact and strategic management of your contact centre activities through an Account Manager
• A cost-effective alternative to investing in people, premises and processes for non-core activities
• Minimise capital investment risks by outsourcing activities
• Measure your contact centre activities from an ROI perspective

Examples of activities:

• Providing all, or some, of the activities required for total customer management from lead generation and sales, through to processing orders and returns, invoicing, stock management and distribution, and market research.
• Establishing a long-term relationship to deliver a portion of your business activities, providing professional human resource as a cost-effective alternative.