OUR
INBOUND
SERVICES
Are you looking to streamline your business through inbound outsourcing?
Our 24/7/365 inbound services are provided by our highly dedicated and professional team of experts who will answer and action your calls with your preferred brand greeting, on time, every time.
Contact Centre Services
ANSWER SERVICES
Reduce costs, improve service and productivity. We make sure every caller feels welcome. Our team can take those calls that you don’t have time to. We can filter and transfer or pass messages on immediately.
CUSTOMER SERVICE
Scale effectively. We deliver a high level of customer service on your behalf by responding to email and phone queries quickly and effectively.
SALES / UPSELLING
Optimise. Whether cross selling or upselling, our agents can effectively analyse opportunities to further promote your product or service, quickly building credibility and offering solutions to your customers.
BOOKING APPOINTMENTS
Reclaim your time. Our dedicated and trained agents can offer appointment scheduling direct, through live chat or email. This is efficient and cost effective compared to hiring directly.
NZ BASED FUNDRAISING
Service with a smile. We support a number of charities through our highly engaged local agents. Our experience and natural Kiwi approach helps to make a real difference. We are experts at acquiring regular donors as well as upselling higher donation rates and bequests.
VIRTUAL ASSISTANTS
Be in control. Our team can keep your company on the front foot so you can focus on the priorities and not be late to meetings or fall behind in other tasks. We excel at managing your diary and travel time, maximising your ROI. We can do stock control, emails – any kind of admin.
Customer Service
ACCOUNTS PAYABLE / BOOKKEEPING
Free your day. Let us manage your business finances and help you with data entry, tax calculation, reconciliation exercises and bill reminders.
We're experts at using Xero, client quotes, purchase orders, accounts payable, receivable and PAYE returns – all on your behalf.
GENERAL ADMINISTRATION
We work for you. From answering emails to making travel arrangements, we can perform a full suite of services without the overheads. We can learn and maintain your systems, and perform ad hoc tasks as and when needed.
We are ready to support you 24/7. Why pay two staff to be available to do the job of one? At Phone Plus you only pay for the service when you need it. Take a holiday in the knowledge you will still have a business to come back to.
Essential Services
FACILITIES MANAGEMENT
A safe pair of hands. Trust us to ensure that the security, maintenance and services of your business or organisation is up and running. We have established premium supplier rates and can leverage or scale to minimise your costs, while improving service response times.
SECURITY MONITORING
We are trusted to deal with sensitive information and operate with corporate integrity 24/7. All calls are recorded and can be transcribed and reviewed when required.
UTILITIES MANAGEMENT
Scalable solutions. Phone Plus has helped many utility organisations to deliver better customer service, increase efficiency and reduce costs. Our core skillset is managing electricity and gas faults, including diagnostics, contractor dispatch, job management, distribution and more.
OVERFLOW SUPPORT
Ready when you aren’t. We provide a quick and seamless service to ensure maximum availability when you need it the most. Experiencing a system outage or staff absenteeism? We carry additional capacity to help your business exactly when you need it.
Other Services
BUSINESS CONTINUITY PLANNING (BCP)
Insurance for your business. We have multiple sites, on and off premise solutions and nationally distributed agents to ensure risk spread. We've planned ahead for both of us. Our four sites have full BCP in place so we can be there when you need us.
PHONE LINE SERVICE
We can support your standard business lines and/or 0800 numbers, along with affordable call rates and recording. Set up from A to Z. Customers require fast responses to win the deal. Let us do the hard work for you. We can get you up and running on the same day.
3PL / FULFILLMENT
Your one stop shop. Our Auckland-based warehouse ships and receives daily. Let our picking and logistics team manage your customer orders and stock taking.